Refund Policy

Effective Date: April 21, 2026

The short version: If shorestack Books isn't right for you, reply to your receipt within 30 days of purchase and we'll refund you. No forms, no phone call, no justification required.

1. 30-Day Money-Back Guarantee

Every purchase of shorestack Books is covered by a 30-day money-back guarantee. If you are unsatisfied for any reason, you may request a full refund within 30 days of the original purchase date.

You do not need to explain why. You do not need to fill out a form. A short email is enough.

2. How to Request a Refund

Reply to your original receipt email, or send a new email to contact@shorestack.io with the subject line "Refund request." Include the email address you used at checkout.

We will confirm your refund in writing and process it through your original payment method.

3. Processing Time

Refunds are initiated within three business days of your request. Depending on your bank or card issuer, the funds typically appear on your statement within 5–10 business days after we initiate the refund.

4. Duplicate Charges

If our records show that you were charged twice for the same license, the duplicate charge is refunded automatically within 24 hours of detection. You do not need to contact us, though we will always send you a confirmation email when the refund is issued.

5. Requests After 30 Days

Refund requests received after the 30-day window are reviewed case-by-case. We typically approve refunds for:

Product defects that materially prevent use of the software
Duplicate purchases that were not caught by our automated detection
Cases where we failed to deliver on a published commitment

If you are outside the 30-day window and believe your situation warrants a refund, please contact us. We read every request and respond in writing.

6. License Transfers

Moving your license to a new Mac does not require a refund: install the application on the new Mac and enter your license key. If you reach the activation limit, contact us and we will reset it at no fee.

7. What We Do Not Do

We do not withhold refunds as retaliation for negative reviews, public complaints, or chargeback filings. We do not require you to return, delete, or prove deletion of the software before a refund is issued — you purchased a tool to manage your financial data, and we trust you to use it honestly.

8. Chargebacks

If you believe you have been charged in error, please email us before filing a chargeback with your bank. A direct refund is almost always faster than a dispute, and we will not argue in good-faith cases. Filing a chargeback without first contacting us may delay resolution.

9. Contact

Days Management LLC
Email: contact@shorestack.io
Support hours: Monday–Thursday, 9:00 AM – 5:00 PM ET